Policies
Shipping policy
Free Shipping:We are pleased to offer free shipping on all items, regardless of order size or destination within the U.S.A. Enjoy the convenience of having your jewelry delivered to your doorstep at no additional cost.
Shipping Carrier:We use the US Postal Service for all deliveries, and we provide free shipping service.
Gift Box:Believe it or not, most jewelers don’t put a lot of thought into the presentation box. Fortunately for you, Lax Jewelry has you covered! Each article of jewelry purchased through Lax Jewelry.It arrives with a elegant jewelry box for its precious safekeeping and presentation.
Refund policy
14 Days Free Return:We understand that sometimes a piece of jewelry may not meet your expectations. That’s why we offer a 14-day free return policy. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days from the date of delivery for a full refund.
How to Return an Item:
1. Contact our customer service team by email or chat or call us within 14 days of receiving your order to initiate the return or exchange process;
2. Securely package the item in its original packaging, including all original documentation and accessories;
3. Drop off the package at the designated shipping carrier location;
4.We will issue refund to you within 2 business days as soon as we receive your items.